You do not need an account and you do not need to be able to sign in.
You will get a reply with a reference number for your message; quote it if you write
again and your reply lands on the same conversation.
We aim to reply within two business days.
What we can help with
Your account — signing in, changing your details, or closing it.
A payment, a receipt, or a refund.
A document we prepared for you, or one that has been mailed.
Deleting your data, and what we keep afterwards.
Whether a company is one we support.
Anything on this site that is wrong or does not work.
What we cannot help with
CantSue prepares documents and mails them at your direction. We are not a law firm, so we
cannot tell you whether to bring a claim, what to claim, what your agreement with a company
means, or what is likely to happen in your dispute. Those are decisions for you, and an
attorney can advise you on them.
We also cannot contact a company on your behalf, negotiate with them, or represent you in
arbitration.
If you are asking about your own case
Tell us the case number — it looks like #CS-0002861 and it is on your case page
and in every email we have sent you about it. It is the fastest way for us to find you.