Document preparation and certified mailing
Most big companies' terms of service take away your right to sue in court. The same clause hands you a different process instead, and almost nobody uses it — mostly because almost nobody knows it is there. It starts with a written Notice of Dispute.
Prepared — We write it from what you tell us. You read all of it before you pay.
Signed by you — It goes out in your name, not ours.
Mailed — Certified mail. Someone has to sign for it.
Delivered — They sign. That day starts their clock.
Window ends — Their clause gives them a set number of days to reply. After that, arbitration — a private judge instead of a court — is open to you.
You see the complete document before you pay. Flat fee — we take no percentage of anything you recover.
Dispute the charge with your card issuer first. Card networks run their own dispute process. It costs nothing, your bank decides it, and it needs no notice and no waiting period. If that resolves it, you do not need us.
We make no claims about what a notice achieves. You will not find response rates, resolution rates or dollar outcomes on this page, because we do not have our own data to support them.
Not for a Notice of Dispute. The company's own clause says what the notice must contain and where it goes — it is a form of paperwork, not an argument. We are not a law firm and cannot advise you on whether to bring a claim or what to claim. Those decisions stay yours, and an attorney can advise you on them.
Yes. Nothing in a dispute clause requires a service to write your notice. You can read the clause, write the notice, and mail it yourself. What you are paying us for is that we do it and keep the proof.
A flat fee, set per company and shown to you before you pay. We take no percentage of anything you recover. You see the complete document before any payment is taken.
The five steps above are the whole process. The company signs for the letter, and that signature date starts the response window their own clause sets. They may contact you during it — their correspondence goes to you, not to us.
The window closes and the clause's next step becomes available to you — usually individual arbitration, and often a small-claims option as well. Which of those to use, or whether to stop, is your decision. We state what the clause says and do not rank the options.
Both are covered by the Terms of Service, which is where that rule lives. We deliberately do not restate it here — a second copy drifts from the first, and the copy you rely on should be the one that is maintained.
The Privacy Policy says what is collected, why, and what is kept after you delete your account. You can delete your account from the app.
If your question is about your own case, a payment, or something on this page that is wrong, support is the place for it.